Director of Family Services

Loudoun County, VA | Full-time


The Position

Loudoun County, Virginia, is seeking a new Director of Family Services. The Director oversees all functions within the Family Services Department, including clinical programs, protective services, community services, outreach, homeless services, and emergency assistance. The Director of Family Services provides oversight of a range of programs that positively impact the community and make a difference in the lives of the County’s most vulnerable populations. The position is open, following more than three years of services from the former Director.

As the head of the Family Services Department, the Director has administrative authority over all department staff and is responsible for the preparation and implementation of the department’s annual budget. This position ensures reporting requirements of state and federal funding providers are met and that programmatic compliance is maintained.

The Director of Family Services currently has six (6) direct reports, including a Deputy Director, Workforce Resource Center Manager, Quality Assurance and Compliance Program Manager, Finance Manager, and Employee Development Manager. This individual reports directly to one of the organization’s four Assistant County Administrators.

The Director serves as primary support to the Family Services Advisory Board, which is appointed by the Board of Supervisors, and the Community Policy and Management Team (CPMT), the local oversight body for the services and programs under the Children’s Services Act (CSA).

The Organization

Loudoun County operates under the “Traditional Form” of county government, the most used form in the Commonwealth. The Board of Supervisors is responsible for the legislative and administrative affairs of the County and appoints a County Administrator to oversee the day-to-day administration on its behalf. In addition, elected officials are responsible for the conduct and administration of various aspects of the County’s affairs. Other elected officials include the Commissioner of the Revenue, Treasurer, Clerk of the Circuit Court, Commonwealth’s Attorney, and Sheriff.

The County’s FY 2021 Total Operating Budget is approximately $3 billion, and its FY 2021-2026 Capital Improvement Plan (CIP) Budget totals $2.9 billion. Loudoun County boasts a workforce of approximately 4,294 FTEs.

The Family Services Department

The Family Services Department serves Loudoun County’s most vulnerable residents, with a mission to “help people achieve safe and productive lives.” To accomplish this mission, “the department emphasizes personal responsibility in all programs and services; helps protect and advocate for vulnerable adults and children; collaborates with businesses, government, and community resources to deliver effective and efficient services; and fosters and supports professional growth and development among staff.”

The Family Services Department achieves its mission through three program areas – Clinical Programs and Protective Services; Community Services and Outreach; and Administration, Finance, and Quality Improvement.

The Department’s adopted FY 2021 budget is approximately $29.5 million. A total of 194.53 FTEs currently work within the Family Services Department.

Clinical Programs and Protective Services

Provides protective services for vulnerable children and adults, foster care and adoption services, opportunities to support at-risk youth, temporary and emergency residential services, juvenile detention services, and services to support at-risk youth to improve the safety and well-being of children.

Community Services and Outreach

Links County residents to local programs and resources. Provides financial assistance and supportive services to eligible individuals and families to include basic human needs such as food, shelter, medical, and employment. Facilitates the community’s awareness of all County health and human services-related programs and services.

Administration, Finance, and Quality Development

Ensures the efficiency and effectiveness of the Department of Family Services and its operations by maintaining a high-performing organization, maximizing available resources, and meeting, or exceeding, all federal, state, and local compliance requirements while being fiscally sound. Provides no-cost resources and equipment to both job seekers and businesses via the Workforce Resource Center.

The Department of Family Services partners with a variety of non-profit agencies, Loudoun County Public Schools (LCPS), and County offices to include Housing, the Health Department, the Juvenile Court Services Unit, the Department of Mental Health, Substance Abuse, and Developmental Services (MHSADS), and the local office of Virginia Cooperative Extension.

Experience and Education

A combination of education and experience equivalent to a master’s degree in Social Work, Public Administration, or a related field and seven (7) years of related experience, including two (2) years in a management role and operational oversight experience. A bachelor’s degree and nine (9) years of relevant experience may also be considered. Applicants must also have a valid driver’s license, submit to a CPS background check and a criminal background check, and comply with the Human Resources Driving Policy.

Preferred qualifications include local government experience and high-level management experience leading teams in family services, social services, or other related fields.

The Loudoun Difference

Loudoun County Government is an organization of individuals who choose to dedicate their talents, education, and experiences to making a difference in the community. What sets Loudoun apart from other local governments is a strong organizational culture that values teamwork, community, and innovation. Loudoun County employees share a true appreciation for the dynamic nature of the community they serve and a passion for ensuring that Loudoun remains a great place to work, live, and play. Employees of the County enjoy working in a collaborative and inclusive environment and appreciate the County’s emphasis on maintaining a diverse and respectful workplace. As the community continues to experience growth, the County offers new and seasoned professionals the opportunity to work on challenging projects, emerging issues, and innovative solutions.

The Ideal Candidate

The next Director of Family Services is a strong manager and bridge-builder, who is innovative and results-oriented. The ideal Director of Family Services is a personable, effective communicator that is fully committed to bettering the lives of Loudoun County’s most vulnerable residents through the provision of exceptional family and social services. This individual is an advocate of diversity, equity, and inclusion and is accustomed to serving children and families from a wide variety of cultures and socioeconomic backgrounds. The successful candidate adeptly manages high-profile cases and sensitive issues and ensures staff act in accordance with accepted professional standards and all relevant legal requirements.

This candidate has worked in social service agencies in the past and brings with them considerable knowledge of adult and child protective services, emergency services, and homeless services. The next Director has demonstrated experience in successful crisis management. The Director of Family Services leads with empathy and compassion, coupled with a commitment to upholding practice standards while providing the community with exceptional customer service. Loudoun County’s ideal Family Services Director is a respected industry leader who is motivated by a desire to serve the community in a collaborative manner with internal and external stakeholders.

Equally skilled in the administrative facets of this role, the successful candidate has experience developing complex operating budgets, strategic plans, and performance measures for staff. The ideal Director of Family Services is a collaborative team builder who consistently motivates, engages, and empowers staff to develop their full potential. This individual works interdependently with other County departments, non-profit organizations, and community stakeholders to realize the department’s mission and the County’s overarching vision and priorities. The Director will bring stability and camaraderie to the department and act as a change agent through the application of innovative best practices. Loudoun County’s next Director of Family Services leads by example and holds staff accountable to established performance standards and expectations.

The Community

Loudoun County, Virginia, “D.C.’s Technology Corridor,” is an innovative, globally competitive community known for its favorable business environment, exceptional quality of life, and strong sense of community. Located in northern Virginia, approximately 45 minutes northwest of Washington, D.C., Loudoun County is a growing and thriving community of more than 412,864 residents. Loudoun has been one of the fastest-growing communities of its size for the last decade. The County’s eastern area is mainly suburban in character while its western area is more rural, including small towns, horse farms, and more than 160,000 acres of well-preserved open space. Loudoun County is also home to more than 1,400 farms, occupying a significant portion of land in the County’s western region. The Loudoun County Board of Supervisors approved a Rural Economy Business Development Strategy in 2013, a plan that aims to double the growth of the agricultural business sector by 2023. Loudoun County is also home to 46 wineries and ranked number one in grape production in Virginia last year. Loudoun enjoys an active rural economy as well as engagement by citizens committed to a wide array of heritage resources. Dulles International Airport, a major facility serving nearly 30 million passengers every year, is located in the southern part of the County. Additionally, the Washington D.C. Metro area is expanding into Loudoun County with the extension of the Silver Line – scheduled to open to the public in 2020 – which will allow residents to travel conveniently into Washington, D.C. Ranked as the wealthiest county in the United States in 2019, Loudoun is also the fastest growing county in Virginia.

Quick Facts

  • Population: 413,538
  • 2018 Median Household Income: $139,915
  • Median Home Value: $492,300
  • Median Age: 35.8

All demographic information was sourced from the U.S. Census Bureau.


The hiring range is $157,080 to $185,130, depending on qualifications. A competitive total compensation package will consider the candidate’s experience and expertise and will include an excellent benefits package comprised of the following:

  • Health, Dental, Vision, and Disability Benefits
  • Leave Benefits
  • Deferred Compensation Plan
  • Flexible Spending Accounts (FSA)
  • Virginia Retirement System
  • Wellness, Education, and Other Benefits

How to Apply

Applications will be accepted electronically by The Novak Consulting Group. Applicants complete a brief online form and are prompted to provide a cover letter and resume. Open until filled with the first review of applications on December 7, 2020.


Please direct questions to Catherine Tuck Parrish at or 513-221-0500.

Download Recruitment Brochure