General Manager

Mount Pleasant Waterworks, SC | Full-time

Apply

 

The Position

Mount Pleasant Waterworks, a water and wastewater utility serving over 90,000 residents, is seeking a dynamic, innovative leader as its next General Manager. The current, well-respected General Manager is retiring in the summer of 2021 after 30+ years of service. Mount Pleasant Waterworks (MPW) has an impeccable environmental record, values its exceptional workforce, and provides a high level of service and value to its customers. The organization has been one of the Best Places to Work in South Carolina since 2016, and its ranking continues to improve. Located in the beautiful, rapidly-growing coastal locale of Mount Pleasant, South Carolina (part of the Charleston metropolitan area), the utility and its General Manager provide leadership in the region and state on the environment, water quality, and innovation.

Under the general direction of the Board of Commissioners, the General Manager is the Chief Executive Officer responsible for all water and wastewater operations, functions, and facilities of Mount Pleasant Waterworks. The General Manager is responsible for developing and administering short and long-term Commission strategies, oversight of the Commission’s Operating and Capital budgets, supervising executive management staff, and addressing escalated customer concerns.

Currently, eight department directors report to the General Manager. The General Manager has an opportunity to engage with many regional and state boards, is the face and voice of Mount Pleasant Waterworks in the community, and plays a critical public education role in the importance of clean water for the region’s economic vitality.

A detailed job description is located on MPW’s website in the Join Our Team/Open Positions section at https://www.mountpleasantwaterworks.com/about-us/open-positions.

The Organization

Mount Pleasant Waterworks strives to be a trusted leader in the community and the water industry. Its mission is to provide water services of exceptional quality, value, and reliability while protecting public health, safety, and the environment.

The Mount Pleasant Waterworks team is passionately committed to:

  • HONESTY: in all actions by employees and Commissioners
  • FAIRNESS: to their customers, employees, and other stakeholders
  • QUALITY: of their products, services, and processes
  • INNOVATION: by seeking positive change

Mount Pleasant Waterworks also adheres to a set of strategic goals that are grouped into four categories: financial viability, workforce development, customer service, and operational excellence.

Mount Pleasant Waterworks is governed by seven Commissioners: five elected by the public for staggered terms of six years plus the Mayor and the Chairman of the Water Supply Committee of Town Council. This seven-member body constitutes the Commissioners of Public Works of the Town of Mount Pleasant. The South Carolina Department of Health and Environmental Control (SCDHEC) has regulatory control over the Commission’s water and wastewater activities. Mount Pleasant Waterworks is empowered by South Carolina Code Section 5-3-210.

Mount Pleasant Waterworks is presently organized into eight functional departments, with each department having its own budget for fiscal control. The departments include Communications, Customer Services, Human Resources, Engineering, Financial Services, Technical Services, Operations, and Field Services. As of our last fiscal year, Mount Pleasant Waterworks had 139 employees.

Operating revenues are derived from three principal sources: water system revenues, wastewater system revenues, and miscellaneous fees and charges. The FY 2021 Total Operating Budget is $45,189,513 with a two-year Capital Expenditure Budget of $88,000,000.

Mount Pleasant Waterworks currently operates four Reverse Osmosis (RO) plants with a total daily treatment capacity of 7.5 MGD. Mount Pleasant Waterworks also has an agreement with Charleston Water System (CWS) to purchase capacity as needed to serve the East Cooper population. CWS currently supplies 6.0 MGD. In addition, Mount Pleasant Waterworks has eight ground storage tanks and one elevated tank with a total storage capacity of 12 million gallons, and aquifer storage and recovery facilities with an annual usage capacity of 130 million gallons. During FY2020, MPW sold 3.0 billion gallons of water through 589 miles of water lines to approximately 41,033 customers and treated 3.0 billion gallons of wastewater through its two wastewater plants (one upgraded in 2015, with the upgrade/expansion of the second one just completed). The Commission also maintains 524 miles of combined gravity wastewater collection lines and force mains and 165 pump stations serving approximately 35,542 customers. In total, MPW’s service area encompasses 70 square miles.

Comprehensive strategic, budget, and financial documents are prominently located on MPW’s website at https://www.mountpleasantwaterworks.com/ in the About Us section.

Experience and Education

Minimum requirements include a bachelor’s degree in public administration, engineering, business administration, or a closely related field with five years of progressive leadership experience working in a water utility or municipality and at least two years in a senior leadership role.

Preferred qualifications include strong leadership development skills, experience in business and financial analysis, experience in government relations, and environmental stewardship. A master’s degree and/or a Professional Engineer (PE) license are also preferred but not required; experience and/or expertise related to the challenges of operating a water utility in a high-growth and environmentally sensitive area is also a plus.

Residency within the service area is encouraged as strong engagement in the community is essential for this position.

The Ideal Candidate

The ideal General Manager will have the ability to complement the organization’s existing synergies and momentum. The new GM will bring to the organization a high level of experience and expertise to build upon our strengths in order to sustain MPW’s active external presence, technical leadership, and vibrant organizational culture. This position requires the ability to focus on high-level strategic planning and problem-solving and flexibility and adaptability under changing conditions.

The ideal General Manager is a politically astute individual with exceptional negotiation skills who serves as the voice of the organization within the community and region. This position requires the ability to establish and maintain effective working relationships with elected and appointed officials, state regulators, environmental organizations, and especially customers. The ideal candidate will have a strong moral compass and exhibit patience, charisma, and professionalism, establishing a leadership ideal for the organization.

The ideal candidate will bring best practices in sustainability and identify short and long-term planning needed to mitigate climate change impacts (sea-level rise, changes in weather patterns, and precipitation) on future growth and operations.

The Community

Reflecting the growth of the Charleston, South Carolina metropolitan area in general, and the attractiveness of Mount Pleasant as a residential community in particular, the Town of Mount Pleasant’s growth remains strong, with economic indicators reinforcing residential and commercial development. The Commission’s projected multi-year capital improvements plan reflects this growth and the Commission’s plans to keep pace well into the twenty-first century. The Commission’s financial stability is a direct reflection of the continued economic growth of the expanding East Cooper community and the Commission’s commitment to providing quality service at the most affordable rates possible. From 2010 to 2019 alone, the population in the Town of Mount Pleasant increased by 36%. In addition, Mount Pleasant Waterworks’ future growth and its operations will be impacted by environmental issues, sea-level rise, and other issues that require careful study and innovative partnerships.

The Charleston regional economy continues to grow, driven by major business investments from Boeing, Mercedes-Benz, Volvo Cars, and the expansion of the South Carolina State Ports Authority. Charleston is ranked as the top producer in the state of South Carolina.

Regional Awards and Acknowledgement:

  • According to a 2019 survey by WalletHub, Mount Pleasant was ranked as the fastest-growing small city in the United States and the second fastest-growing city overall. Mount Pleasant was also ranked number one for median household income growth, number one for job growth, number one for college-educated population, and number nine for population growth. In 2020, WalletHub announced that Mount Pleasant ranked number nine on a list of U.S. places experiencing rapid economic growth.
  • For the eighth year in a row, Charleston was ranked the number one U.S. City by Travel + Leisure
  • The Milken Institute ranked the Charleston MSA 18<sup>th</sup> best in 2019 as the top 25 best performing large cities in America for 2019.

Quick Facts

  • Population: 91,684
  • Median Household Income: $103,232
  • Median Home Value: $461,000
  • Median Age: 41.2

All demographic information was sourced from the U.S. Census Bureau.

Compensation

Compensation includes a highly competitive salary, commensurate with experience, and an outstanding benefits package.

How to Apply

Applications will be accepted electronically by The Novak Consulting Group at www.thenovakconsultinggroup.com. Applicants complete a brief online form and are prompted to provide a cover letter and resume. Open until filled with the first review of applications on March 3, 2021.

Questions

Please direct questions to Catherine Tuck Parrish at apply@thenovakconsultinggroup.com or 513-221-0500.

Download Recruitment Brochure